Order processing

Orders are reviewed and processed in the order received. Processing begins after payment is successfully completed and the order passes the required verification checks. Orders placed on weekends or public holidays begin processing on the next business day.

Shipping confirmation and tracking

A shipping confirmation is sent when the carrier accepts the package. The message includes the available tracking information. Carrier scans may take time to update after the label is created.

Delivery estimates

Delivery dates shown during checkout or by the carrier are estimates. Weather, carrier volume, address issues, regional restrictions, and other events outside the store’s control may affect arrival time.

Accurate delivery information

Customers are responsible for entering a complete and deliverable address. Orders sent to an incorrect address supplied at checkout may not be replaceable or refundable. Contact support immediately when an address error is discovered before shipment.

Delayed, missing, or damaged packages

Use the Contact page with the order number and tracking details when a package is delayed beyond the carrier’s expected window, marked delivered but unavailable, or visibly damaged. Keep all packaging and take clear photographs before opening a damaged shipment.

Legal shipping restrictions

Products are shipped only to destinations where the sale and delivery are legally permitted. Orders may be declined, cancelled, or refunded when an address cannot legally receive the selected product.