Consumable products

For safety and quality-control reasons, opened, used, activated, charged, or unsealed products cannot be returned. All sales are final except when an item arrives damaged, defective on arrival, or different from the item ordered.

Damaged or incorrect items

Contact support within 48 hours of delivery. Include the order number, product name, a clear description of the issue, photographs of the shipping package, photographs of the product packaging, and a short video when the issue involves device operation.

Do not discard the product

Keep the device, case, individual box, labels, and shipping materials until the claim is resolved. A claim may be declined when the product or packaging is no longer available for review.

Approved resolutions

After review, an approved claim may be resolved through replacement, store credit, or a refund to the original payment method. The available resolution depends on the issue, product availability, and order status.

Order cancellations

A cancellation request must be submitted before the order enters fulfillment. An order cannot be cancelled after it has been packed, assigned tracking, or transferred to the carrier.

Refund timing

Approved refunds are returned to the original payment method. The time required for the credit to appear depends on the customer’s bank or payment provider.